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Neptune Wharf Knowledge Base
Repairs and maintenance
Repairs and maintenance
Learn how to report a repair, track progress, handle emergencies and look after your apartment.
Repairs
How do I track my repair request?
How do I report a repair?
What happens if maintenance needs access to my apartment?
Can I be charged for repairs?
Who is responsible for repairs?
How are repair appointments arranged?
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Common issues
My hot water isn't working
An appliance isn't working
My heating isn't working
I'm locked out
I've lost my key or fob
