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My heating isn't working

If your heating isn't working, please check the following before reporting the issue:

  • Check that your thermostat is switched on and set to your preferred temperature.
  • Check that your heating settings are not set to Standby or Away mode.
  • Check that your apartment has power.

If your heating is still not working, please report the issue through the Neptune Wharf resident portal or app so our team can investigate.

When reporting the issue, please include as much detail as possible, including:

  • When you first noticed the problem.
  • Whether the issue affects all radiators or only certain areas.
  • Any error messages or unusual behaviour.

If you have an urgent issue, please contact the on-site team using the emergency contact details provided in your resident information.