---
title: My hot water isn't working
description: Get help with Neptune Wharf heating and hot water, including troubleshooting and reporting faults.
---

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# My hot water isn't working

If your hot water isn't working, please report the issue through the Neptune Wharf resident portal or app so our team can investigate.

When reporting the issue, please include as much detail as possible, including:

- When you first noticed the problem.
- Whether the issue affects all hot water outlets or only certain taps.
- Any error messages or unusual behaviour.

If you have an urgent issue, please contact the on-site team using the emergency contact details provided in your resident information.

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