---
title: Can I be charged for repairs?
description: Find out how to report maintenance issues, repairs, access arrangements and what happens next.
---

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3. [Repairs](https://help.neptunewharflondon.com/repairs-and-maintenance?hsLang=en#repairs)

# Can I be charged for repairs?

You won't be charged for repairs that are needed because of normal wear and tear, faults or the general ageing of items within your apartment.

We may charge for repairs or replacements where damage has been caused by a resident, their guests or pets, rather than through normal use.

For example, accidental damage such as breaking an appliance, damaging a worktop or cracking a hob through impact would normally be the resident's responsibility.

If we believe a repair charge may apply, we'll explain the reason and the costs involved before any charge is made.

If you're unsure whether an issue is your responsibility, please report it through the resident portal or app and our team will be happy to advise.

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