---
title: Moving in | Neptune Wharf Knowledge Base
description: Prepare for moving day, collecting your keys, accessing the building and settling into your new home.
---
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1. [Neptune Wharf Knowledge Base](https://help.neptunewharflondon.com/)
2. [Moving in](https://help.neptunewharflondon.com/moving-in)
# Moving in
Prepare for moving day, collecting your keys, accessing the building and settling into your new home.
## Arrival
- [How do I access the building?](https://help.neptunewharflondon.com/how-do-i-access-the-building)
- [How do I report issues with the condition of the apartment](https://help.neptunewharflondon.com/how-do-i-report-issues-with-the-condition-of-the-apartment)
- [What happens on move-in day?](https://help.neptunewharflondon.com/what-happens-on-move-in-day)
## Getting started
- [How do I use the resident portal?](https://help.neptunewharflondon.com/how-do-i-use-the-resident-portal)
- [How do I report issues after moving in?](https://help.neptunewharflondon.com/how-do-i-report-issues-after-moving-in)
- [Where can I find appliance information?](https://help.neptunewharflondon.com/where-can-i-find-appliance-information)
- [How do I use the heating system?](https://help.neptunewharflondon.com/how-do-i-use-the-heating-system)
- [Finding a home](https://help.neptunewharflondon.com/finding-a-home#main-content)
- [Apartment options](https://help.neptunewharflondon.com/finding-a-home#apartment-options)
- [Pricing](https://help.neptunewharflondon.com/finding-a-home#pricing)
- [Eligibility](https://help.neptunewharflondon.com/finding-a-home#eligibility)
- [Availability](https://help.neptunewharflondon.com/finding-a-home#availability)
- [Enquiries and viewings](https://help.neptunewharflondon.com/enquiries-and-viewings#main-content)
- [Enquiries](https://help.neptunewharflondon.com/enquiries-and-viewings#enquiries)
- [Viewings](https://help.neptunewharflondon.com/enquiries-and-viewings#viewings)
- [Reserving and applying](https://help.neptunewharflondon.com/reserving-and-applying#main-content)
- [Reservation](https://help.neptunewharflondon.com/reserving-and-applying#reservation)
- [Application](https://help.neptunewharflondon.com/reserving-and-applying#application)
- [Before you move in](https://help.neptunewharflondon.com/before-you-move-in#main-content)
- [Tenancy](https://help.neptunewharflondon.com/before-you-move-in#tenancy)
- [Preparation](https://help.neptunewharflondon.com/before-you-move-in#preparation)
- [Moving in](https://help.neptunewharflondon.com/moving-in#main-content)
- [Arrival](https://help.neptunewharflondon.com/moving-in#arrival)
- [Getting started](https://help.neptunewharflondon.com/moving-in#getting-started)
- [Living at your property](https://help.neptunewharflondon.com/living-at-your-property#main-content)
- [Rent](https://help.neptunewharflondon.com/living-at-your-property#rent)
- [Everyday living](https://help.neptunewharflondon.com/living-at-your-property#everyday-living)
- [Amenities](https://help.neptunewharflondon.com/living-at-your-property#amenities)
- [Repairs and maintenance](https://help.neptunewharflondon.com/repairs-and-maintenance#main-content)
- [Repairs](https://help.neptunewharflondon.com/repairs-and-maintenance#repairs)
- [Common issues](https://help.neptunewharflondon.com/repairs-and-maintenance#common-issues)
- [Building, facilities and safety](https://help.neptunewharflondon.com/building-facilities-and-safety#main-content)
- [Building](https://help.neptunewharflondon.com/building-facilities-and-safety#building)
- [Policies and resident responsibilities](https://help.neptunewharflondon.com/policies-and-resident-responsibilities#main-content)
- [Policies](https://help.neptunewharflondon.com/policies-and-resident-responsibilities#policies)
- [Changes during your tenancy](https://help.neptunewharflondon.com/changes-during-your-tenancy#main-content)
- [Tenancy changes](https://help.neptunewharflondon.com/changes-during-your-tenancy#tenancy-changes)
- [Ending your tenancy and moving out](https://help.neptunewharflondon.com/ending-your-tenancy-and-moving-out#main-content)
- [Leaving](https://help.neptunewharflondon.com/ending-your-tenancy-and-moving-out#leaving)
- [Complaints, feedback and support](https://help.neptunewharflondon.com/complaints-feedback-and-support#main-content)
- [Support](https://help.neptunewharflondon.com/complaints-feedback-and-support#support)
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