--- title: I've lost my key or fob description: Find help with Neptune Wharf access, keys, fobs, security concerns and building safety. --- [Skip to content](https://help.neptunewharflondon.com/ive-lost-my-key-or-fob#main-content) English Show submenu for translations ![Neptune Wharf](https://help.neptunewharflondon.com/hubfs/Neptune%20Wharf.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://neptunewharflondon.com/enquire/) [Contact us](https://neptunewharflondon.com/enquire/) HOW CAN WE HELP? - There are no suggestions because the search field is empty. 1. [Neptune Wharf Knowledge Base](https://help.neptunewharflondon.com/?hsLang=en) 2. [Repairs and maintenance](https://help.neptunewharflondon.com/repairs-and-maintenance?hsLang=en) 3. [Common issues](https://help.neptunewharflondon.com/repairs-and-maintenance?hsLang=en#common-issues) # I've lost my key or fob If you lose your apartment key or access fob, please let the Neptune Wharf team know as soon as possible. Lost access fobs should be reported promptly so we can deactivate them for security reasons. ### Replacement fobs Replacement access fobs are available from the Neptune Wharf team during office hours and are charged at **£20**. ### Replacement keys If you need a replacement apartment key, you can order a new key directly from Ultion Locks. You can order a replacement key through the Ultion Locks website: [www.ultion-lock.co.uk](https://www.ultion-lock.co.uk/) If you are locked out outside of office hours, the team will not be available to provide access and you will need to make your own arrangements until assistance is available. 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