An appliance isn't working

If an appliance provided as part of your apartment is not working correctly, please report the issue through the Neptune Wharf resident portal or app.

Before reporting an issue, you can check the appliance manual in the resident portal or app, which may help with simple troubleshooting or operating queries.

When reporting an appliance fault, please include:

• The appliance affected.
• A description of the issue.
• Any error messages displayed.
• A photograph of the make and model sticker, usually located inside the appliance door.
• Photos or videos showing the issue, where helpful.

Please do not attempt to repair appliances yourself. Our team will review the issue and arrange any necessary repairs or attendance.

If you need help finding appliance information or reporting an issue, please contact the on-site team and we'll be happy to help.