How do I report a repair?

If something in your apartment or the building needs repairing, please report it as soon as possible so our maintenance team can investigate.

The easiest way to report a repair is through the Neptune Wharf resident portal or app.

When submitting a repair request, please include:

• A clear description of the issue.
• The location of the problem.
• Photographs or videos where possible.
• Any relevant details that may help us diagnose the issue.

Once your request has been submitted, our team will review it and keep you updated on progress through the resident portal.

If you are unsure whether something requires a repair or need assistance, please contact the on-site team and we'll be happy to help.