---
title: I'm locked out
description: Find help with Neptune Wharf access, keys, fobs, security concerns and building safety.
---

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# I'm locked out

If you are locked out of your apartment, please contact the Neptune Wharf on-site team for assistance during office hours.

If you are locked out outside of office hours, the team will not be available to provide access and you will need to make your own arrangements until the team is available.

Before contacting us, please check:

- That you are using the correct key or access fob.
- That your access fob has not been damaged or stopped working.
- That you are attempting to access the correct apartment and entrance.

If your access fob is not working, please report this to the team so we can investigate and arrange a replacement if required.

To help avoid being locked out, please keep your keys and access fob secure and consider making arrangements for spare keys where appropriate.

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