Who is responsible for repairs?

We are responsible for maintaining your apartment and the building, including repairing issues caused by normal wear and tear or faults with items provided as part of your home.

This includes things such as:

• Faults with electrical systems or fixtures.
• Problems with appliances provided with your apartment.
• Issues with plumbing, heating or other building systems.
• General repairs needed due to normal use over time.

If something in your apartment stops working or is damaged, please report it through the resident portal or app and our team will investigate.

If damage has been caused by a resident, their guests or pets, rather than through normal use, the cost of repairing or replacing the item may be charged to the resident.

If you're unsure whether something requires a repair or who is responsible, please report the issue and our team will be happy to advise.