---
title: Neptune Wharf Knowledge Base
description: Neptune Wharf Knowledge Base
---
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- [Contact us](https://neptunewharflondon.com/enquire/)
[Contact us](https://neptunewharflondon.com/enquire/)
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### [ Finding a home Explore our apartments, locations, prices, amenities and everything you need to find the right home.](https://help.neptunewharflondon.com/finding-a-home?hsLang=en)
- [How do I check availability?](https://help.neptunewharflondon.com/how-do-i-check-availability?hsLang=en)
- [What apartment types are available?](https://help.neptunewharflondon.com/what-apartment-types-are-available?hsLang=en)
- [Are the apartments furnished or unfurnished?](https://help.neptunewharflondon.com/are-the-apartments-furnished-or-unfurnished?hsLang=en)
- [How much is the rent?](https://help.neptunewharflondon.com/how-much-is-the-rent?hsLang=en)
- [Who can rent an apartment?](https://help.neptunewharflondon.com/who-can-rent-an-apartment?hsLang=en)
[See more](https://help.neptunewharflondon.com/finding-a-home?hsLang=en)
### [ Enquiries and viewings Find out how to make an enquiry, book a viewing, change your appointment or ask us a question.](https://help.neptunewharflondon.com/enquiries-and-viewings?hsLang=en)
- [How do I make an enquiry?](https://help.neptunewharflondon.com/how-do-i-make-an-enquiry?hsLang=en)
- [How do I book a viewing?](https://help.neptunewharflondon.com/how-do-i-book-a-viewing?hsLang=en)
- [What happens during a viewing?](https://help.neptunewharflondon.com/what-happens-during-a-viewing?hsLang=en)
- [Can I arrange a virtual viewing?](https://help.neptunewharflondon.com/can-i-arrange-a-virtual-viewing?hsLang=en)
- [Can I request another viewing?](https://help.neptunewharflondon.com/can-i-request-another-viewing?hsLang=en)
[See more](https://help.neptunewharflondon.com/enquiries-and-viewings?hsLang=en)
### [ Reserving and applying Guidance on reserving an apartment, completing your application, referencing, deposits and next steps.](https://help.neptunewharflondon.com/reserving-and-applying?hsLang=en)
- [How do I reserve an apartment?](https://help.neptunewharflondon.com/how-do-i-reserve-an-apartment?hsLang=en)
- [What is the reservation fee?](https://help.neptunewharflondon.com/what-is-the-reservation-fee?hsLang=en)
- [How do I complete my application?](https://help.neptunewharflondon.com/how-do-i-complete-my-application?hsLang=en)
- [What happens after my application is approved?](https://help.neptunewharflondon.com/what-happens-after-my-application-is-approved?hsLang=en)
- [How does referencing work?](https://help.neptunewharflondon.com/how-does-referencing-work?hsLang=en)
[See more](https://help.neptunewharflondon.com/reserving-and-applying?hsLang=en)
### [ Before you move in Everything you need to arrange before moving day, including payments, documents, utilities and insurance.](https://help.neptunewharflondon.com/before-you-move-in?hsLang=en)
- [How do I prepare for move-in?](https://help.neptunewharflondon.com/how-do-i-prepare-for-move-in?hsLang=en)
- [Can I change my move-in date?](https://help.neptunewharflondon.com/can-i-change-my-move-in-date?hsLang=en)
- [What payments are due before move-in?](https://help.neptunewharflondon.com/what-payments-are-due-before-move-in?hsLang=en)
- [What deposit options are available?](https://help.neptunewharflondon.com/what-deposit-options-are-available?hsLang=en)
- [How do I sign my tenancy agreement?](https://help.neptunewharflondon.com/how-do-i-sign-my-tenancy-agreement?hsLang=en)
[See more](https://help.neptunewharflondon.com/before-you-move-in?hsLang=en)
### [ Moving in Prepare for moving day, collecting your keys, accessing the building and settling into your new home.](https://help.neptunewharflondon.com/moving-in?hsLang=en)
- [What happens on move-in day?](https://help.neptunewharflondon.com/what-happens-on-move-in-day?hsLang=en)
- [How do I access the building?](https://help.neptunewharflondon.com/how-do-i-access-the-building?hsLang=en)
- [How do I report issues after moving in?](https://help.neptunewharflondon.com/how-do-i-report-issues-after-moving-in?hsLang=en)
- [How do I use the resident portal?](https://help.neptunewharflondon.com/how-do-i-use-the-resident-portal?hsLang=en)
- [Where can I find appliance information?](https://help.neptunewharflondon.com/where-can-i-find-appliance-information?hsLang=en)
[See more](https://help.neptunewharflondon.com/moving-in?hsLang=en)
### [ Living at your property Helpful information about rent, deliveries, parking, pets, guests and everyday life in your building.](https://help.neptunewharflondon.com/living-at-your-property?hsLang=en)
- [How do I pay my rent?](https://help.neptunewharflondon.com/how-do-i-pay-my-rent?hsLang=en)
- [How do I contact the management team?](https://help.neptunewharflondon.com/how-do-i-contact-the-management-team?hsLang=en)
- [How do I book amenities?](https://help.neptunewharflondon.com/how-do-i-book-amenities?hsLang=en)
- [How do utilities and broadband work?](https://help.neptunewharflondon.com/how-do-utilities-and-broadband-work?hsLang=en)
- [How do I book the cinema room?](https://help.neptunewharflondon.com/how-do-i-book-the-cinema-room?hsLang=en)
[See more](https://help.neptunewharflondon.com/living-at-your-property?hsLang=en)
### [ Repairs and maintenance Learn how to report a repair, track progress, handle emergencies and look after your apartment.](https://help.neptunewharflondon.com/repairs-and-maintenance?hsLang=en)
- [How do I report a repair?](https://help.neptunewharflondon.com/how-do-i-report-a-repair?hsLang=en)
- [How do I track my repair request?](https://help.neptunewharflondon.com/how-do-i-track-my-repair-request?hsLang=en)
- [Who is responsible for repairs?](https://help.neptunewharflondon.com/who-is-responsible-for-repairs?hsLang=en)
- [I've lost my key or fob](https://help.neptunewharflondon.com/ive-lost-my-key-or-fob?hsLang=en)
- [How are repair appointments arranged?](https://help.neptunewharflondon.com/how-are-repair-appointments-arranged?hsLang=en)
[See more](https://help.neptunewharflondon.com/repairs-and-maintenance?hsLang=en)
### [ Building, facilities and safety Information about shared spaces, building facilities, access, security, fire safety and emergencies.](https://help.neptunewharflondon.com/building-facilities-and-safety?hsLang=en)
- [How do I access building facilities?](https://help.neptunewharflondon.com/how-do-i-access-building-facilities?hsLang=en)
- [What inspections take place?](https://help.neptunewharflondon.com/what-inspections-take-place?hsLang=en)
- [How do I report a security concern?](https://help.neptunewharflondon.com/how-do-i-report-a-security-concern?hsLang=en)
- [How do I use communal amenities?](https://help.neptunewharflondon.com/how-do-i-use-communal-amenities?hsLang=en)
- [What should I do in a fire?](https://help.neptunewharflondon.com/what-should-i-do-in-a-fire?hsLang=en)
[See more](https://help.neptunewharflondon.com/building-facilities-and-safety?hsLang=en)
### [ Policies and resident responsibilities Understand the building rules, your responsibilities and the policies that help everyone enjoy their home.](https://help.neptunewharflondon.com/policies-and-resident-responsibilities?hsLang=en)
- [What are my responsibilities as a resident?](https://help.neptunewharflondon.com/what-are-my-responsibilities-as-a-resident?hsLang=en)
- [Can I decorate or make changes to my apartment?](https://help.neptunewharflondon.com/can-i-decorate-or-make-changes-to-my-apartment?hsLang=en)
- [How is anti-social behaviour handled?](https://help.neptunewharflondon.com/how-is-anti-social-behaviour-handled?hsLang=en)
- [What are the quiet hours?](https://help.neptunewharflondon.com/what-are-the-quiet-hours?hsLang=en)
- [Can I host parties?](https://help.neptunewharflondon.com/can-i-host-parties?hsLang=en)
[See more](https://help.neptunewharflondon.com/policies-and-resident-responsibilities?hsLang=en)
### [ Changes during your tenancy Find help with tenancy changes, adding or removing residents, updating details and changing payment arrangements.](https://help.neptunewharflondon.com/changes-during-your-tenancy?hsLang=en)
- [Can I leave my tenancy early?](https://help.neptunewharflondon.com/can-i-leave-my-tenancy-early?hsLang=en)
- [How do I add or remove a tenant?](https://help.neptunewharflondon.com/how-do-i-add-or-remove-a-tenant?hsLang=en)
- [How do I update my personal details?](https://help.neptunewharflondon.com/how-do-i-update-my-personal-details?hsLang=en)
- [Can I transfer to another apartment?](https://help.neptunewharflondon.com/can-i-transfer-to-another-apartment?hsLang=en)
- [How do rent reviews work?](https://help.neptunewharflondon.com/how-do-rent-reviews-work?hsLang=en)
[See more](https://help.neptunewharflondon.com/changes-during-your-tenancy?hsLang=en)
### [ Ending your tenancy and moving out Guidance on giving notice, preparing to leave, returning your keys, final payments and deposit returns.](https://help.neptunewharflondon.com/ending-your-tenancy-and-moving-out?hsLang=en)
- [How do I give notice?](https://help.neptunewharflondon.com/how-do-i-give-notice?hsLang=en)
- [What happens when I move out?](https://help.neptunewharflondon.com/what-happens-when-i-move-out?hsLang=en)
- [How do I prepare for check-out?](https://help.neptunewharflondon.com/how-do-i-prepare-for-check-out?hsLang=en)
- [How is my deposit returned?](https://help.neptunewharflondon.com/how-is-my-deposit-returned?hsLang=en)
- [What happens to utilities when I leave?](https://help.neptunewharflondon.com/what-happens-to-utilities-when-i-leave?hsLang=en)
[See more](https://help.neptunewharflondon.com/ending-your-tenancy-and-moving-out?hsLang=en)
### [ Complaints, feedback and support Tell us about a problem, share feedback, make a complaint or find the right team to support you.](https://help.neptunewharflondon.com/complaints-feedback-and-support?hsLang=en)
- [Who do I contact for help?](https://help.neptunewharflondon.com/who-do-i-contact-for-help?hsLang=en)
- [How do I make a complaint?](https://help.neptunewharflondon.com/how-do-i-make-a-complaint?hsLang=en)
- [How do I provide feedback?](https://help.neptunewharflondon.com/how-do-i-provide-feedback?hsLang=en)
[See more](https://help.neptunewharflondon.com/complaints-feedback-and-support?hsLang=en)
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