Finding a home
Explore our apartments, locations, prices, amenities and everything you need to find the right home.
- How do I check availability?
- What apartment types are available?
- Are the apartments furnished or unfurnished?
- How much is the rent?
- Who can rent an apartment?
Enquiries and viewings
Find out how to make an enquiry, book a viewing, change your appointment or ask us a question.
- How do I make an enquiry?
- How do I book a viewing?
- What happens during a viewing?
- Can I arrange a virtual viewing?
- Can I request another viewing?
Reserving and applying
Guidance on reserving an apartment, completing your application, referencing, deposits and next steps.
- How do I reserve an apartment?
- What is the reservation fee?
- How do I complete my application?
- What happens after my application is approved?
- How does referencing work?
Before you move in
Everything you need to arrange before moving day, including payments, documents, utilities and insurance.
- How do I prepare for move-in?
- Can I change my move-in date?
- What payments are due before move-in?
- What deposit options are available?
- How do I sign my tenancy agreement?
Moving in
Prepare for moving day, collecting your keys, accessing the building and settling into your new home.
- What happens on move-in day?
- How do I access the building?
- How do I report issues after moving in?
- How do I use the resident portal?
- Where can I find appliance information?
Living at your property
Helpful information about rent, deliveries, parking, pets, guests and everyday life in your building.
- How do I pay my rent?
- How do I contact the management team?
- How do I book amenities?
- How do utilities and broadband work?
- How do I book the cinema room?
Repairs and maintenance
Learn how to report a repair, track progress, handle emergencies and look after your apartment.
- How do I report a repair?
- How do I track my repair request?
- Who is responsible for repairs?
- I've lost my key or fob
- How are repair appointments arranged?
Building, facilities and safety
Information about shared spaces, building facilities, access, security, fire safety and emergencies.
- How do I access building facilities?
- What inspections take place?
- How do I report a security concern?
- How do I use communal amenities?
- What should I do in a fire?
Policies and resident responsibilities
Understand the building rules, your responsibilities and the policies that help everyone enjoy their home.
- What are my responsibilities as a resident?
- Can I decorate or make changes to my apartment?
- How is anti-social behaviour handled?
- What are the quiet hours?
- Can I host parties?
Changes during your tenancy
Find help with tenancy changes, adding or removing residents, updating details and changing payment arrangements.
- Can I leave my tenancy early?
- How do I add or remove a tenant?
- How do I update my personal details?
- Can I transfer to another apartment?
- How do rent reviews work?
