How do I report issues with the condition of the apartment

When you move in, you'll receive a digital inventory and schedule of condition for your apartment.

Please review it carefully and let us know if you notice any differences between the inventory and the condition of your apartment when you move in.

You have 7 days from the start of your tenancy to complete the inventory and submit any comments or photographs using the inventory link provided in your check-in email.

Reporting any issues within this period helps ensure the inventory accurately reflects the condition of your apartment at the start of your tenancy.

If you discover an issue after submitting your inventory, or if you need help completing it, please contact the on-site team as soon as possible and we'll be happy to assist.