How do I report issues after moving in?

If something in your apartment needs repairing after you've moved in, please report it as soon as possible through the resident portal or resident app.

When submitting a maintenance request, please include:

• A clear description of the issue.
• The location of the problem within your apartment.
• Photographs or videos, where possible, to help us understand the issue.

Our maintenance team will review your request and keep you updated on its progress through the resident portal.

If your issue is an emergency, such as a serious water leak, complete loss of power, or another situation that poses an immediate risk to people or property, please contact the on-site team immediately.