How do deliveries work?

Neptune Wharf uses SmartPoint, a secure parcel locker system designed to make receiving deliveries easier and more reliable.

All parcels can be delivered directly to the SmartPoint lockers in the Parcel Room.

Parcel Room address

Parcel Room
Celebe House
Grinstead Road
London
SE8 5FL

The Parcel Room is located across the Boulevard from reception.

How deliveries work

To use SmartPoint, you must be registered on the Neptune Wharf app. If you haven't set up access yet, please contact the front desk or email info@neptunewharflondon.com.

When ordering deliveries, provide the courier with:

• The Parcel Room address.
• Your personal Parcel Room access code.

You can also add your access code to your online delivery instructions. Amazon deliveries are automatically directed to the Parcel Room, so you can continue to use your usual Neptune Wharf address.

Collecting your parcel

When your parcel arrives, you'll receive:

• A notification through the Neptune Wharf app.
• A 6-digit collection code.
• An email confirmation.

To collect your parcel:

1. Go to the Parcel Room (accessible 24/7 using your fob).
2. Enter your 6-digit collection code on the locker screen.
3. The locker will open and you can collect your parcel.
4. Please close the locker after use.

Important information

• Please collect your parcel within 24 hours of receiving your notification so lockers remain available for other residents.
• We recommend saving the Parcel Room as your default delivery address and adding your access code to delivery instructions.
• Food deliveries and perishable items cannot be accepted into the lockers.

If you have any issues with SmartPoint or cannot access your parcel, please contact the on-site team and we'll be happy to help.