What happens when I move out?

Before you move out, you'll need to give the required notice, remove all personal belongings, return all keys and access fobs, and ensure your apartment has been cleaned to a professional standard.

If you'd prefer, we can recommend approved professional cleaning companies who are familiar with our standards. If you use one of our recommended contractors and we're not satisfied with the standard of cleaning, we'll work directly with them to resolve the issue, so you won't incur any further cleaning charges.

On your move-out day, we'll arrange a check-out inspection to assess the condition of the apartment against the inventory and tenancy agreement. We'll also take the final meter readings so you can close your utility accounts.

Your CEP account for heating and hot water must be paid in full before your tenancy deposit can be returned. Please also ensure all outstanding rent, utility charges and other balances have been settled before your tenancy ends.

Once the inspection has been completed and all outstanding balances have been settled, we'll begin the process of returning your tenancy deposit, less any agreed deductions where applicable.

If you have any questions about the move-out process, please contact the management team at info@neptunewharflondon.com.